These terms govern the services Seen Studio provides and the launch offer advertised on this website. By booking a call, accepting a quote or signing a service agreement with us, you agree to them.
01 Who we are
Seen Studio is a trading name of Seen Group L.L.C-FZ, a free zone company licensed in Meydan Free Zone, Dubai, United Arab Emirates ("Seen Studio", "we", "us"). Our registered contact address for all notices under these terms is contact@seengroup.co.
"You" or "the Client" means the business or person engaging us. These terms apply to business clients.
02 What we provide
We produce video content generated using artificial intelligence tools, directed, scripted, edited and delivered by us. This includes product films, advertising creative, presenter and spokesperson video, explainers, localized language versions, and motion graphics such as titles and logo animations.
Deliverables, formats, durations, quantities and turnaround are set out in the quote or service agreement we issue to you. Where anything in a signed service agreement conflicts with these terms, the service agreement takes precedence.
03 The launch offer: ten free videos
We advertise an offer of ten complimentary AI videos. The complete terms of that offer are as follows, and no other version of the offer applies.
Offer terms in full
- The offer is ten (10) complimentary videos of twenty (20) seconds each, produced by Seen Studio in the aspect ratios you nominate.
- The offer is available to new Seen Studio clients only, one per business entity or corporate group.
- The offer is conditional on entering a six (6) month service agreement with Seen Studio.
- That service agreement carries a minimum commitment of ten (10) AI videos per month for each of the six months of the term.
- The ten complimentary videos are additional to the monthly minimum and are not credited against it.
- Monthly fees are quoted before signature, based on format, duration and volume, and are fixed for the term unless varied in writing by both parties.
- If you do not enter the six month service agreement, the complimentary videos are not provided. Nothing is charged and nothing is owed.
- We may withdraw or amend this offer at any time before a service agreement is signed. Any change does not affect agreements already signed.
We will set these terms out again verbally and in writing before you sign anything. You will not be asked for payment details in order to receive the complimentary videos.
04 Fees, invoicing and payment
Fees are quoted in UAE dirhams (AED) unless otherwise stated, and are exclusive of VAT, which is added at the prevailing rate where applicable. We issue a tax invoice for every transaction.
Unless the service agreement states otherwise, monthly fees are invoiced in advance and payable within fourteen (14) days of the invoice date. We may suspend production on overdue accounts after giving you written notice and a reasonable opportunity to pay.
05 How production runs
| Stage | What happens | What we need from you |
|---|---|---|
| Brief | We scope the month's videos with you. | Your objectives, audience and any brand guidelines. |
| Script & board | We supply scripts and shot boards for approval. | Written approval, or consolidated revisions. |
| Production | We generate, direct, select, edit and grade. | Product images, logos, fonts and any assets we have asked for. |
| Delivery | Final files in the agreed formats and ratios. | Confirmation of receipt. |
Nothing is produced until you have approved the script and board. Where a delivered video does not match the approved script and board, we will remake it at no charge and it will not count against your monthly allocation. Revisions beyond the approved brief may be quoted separately.
Timelines depend on you supplying materials and approvals when we ask for them. Delays on your side move delivery dates by a corresponding amount.
06 AI-generated content: what you should know
Our videos are produced using generative artificial intelligence. You should understand the following before engaging us.
- People, places and objects appearing in generated footage are synthetic unless we tell you otherwise. They are not photographs of real individuals and no real person's likeness is intentionally reproduced.
- Generative outputs are not exactly repeatable. Two runs of the same prompt will not produce identical results.
- Some regulated categories, including health claims, financial promotions and pharmaceutical content, carry advertising rules in the UAE and elsewhere. You are responsible for the claims made in your content, and we will flag concerns where we spot them.
- Advertising platforms increasingly require AI-generated content to be labeled. Meeting the disclosure rules of the platforms you post on is your responsibility, and we will advise where we can.
07 Your materials and your warranties
You keep ownership of everything you give us: logos, product images, trademarks, copy, music and any other assets. You grant us a licence to use them for the purpose of producing your videos.
You confirm that you own or are licensed to use everything you supply, and that our use of it will not infringe anyone else's rights. Where you supply images or footage of identifiable people, you confirm you hold their permission for the use intended.
08 Ownership of the videos
On full payment of the fees due for them, you own the delivered videos and may use them on any channel, paid or organic, without time limit or territory restriction. The ten complimentary videos are yours on the same basis.
We keep ownership of our own working materials, including prompts, project files, workflows and methods. We may show delivered work in our portfolio, on our website and in pitches, unless you ask us in writing not to, in which case we will not.
09 White-label work
Where we produce work for an agency to deliver under its own brand, we will not identify ourselves to your client, will not display that work publicly, and will not approach your client directly for the term of our agreement and for twelve months after it ends.
10 Confidentiality
Each of us will keep the other's confidential information private and use it only for the purpose of the engagement. This does not apply to information that is already public, that we hold independently, or that we are legally required to disclose.
11 Term, cancellation and termination
A six month service agreement runs for its full term. After the term it continues month to month unless either of us gives thirty (30) days' written notice.
Either of us may terminate immediately, by written notice, if the other commits a material breach that is not remedied within fourteen (14) days of being told about it, or becomes insolvent. On termination you pay for all work delivered and work in progress up to that date.
If you terminate a six month agreement early without cause, the complimentary videos supplied under the launch offer are treated as chargeable at our standard rate for that format, and we may invoice for them.
12 Liability
We provide our services with reasonable skill and care. Where we get something wrong, we will put it right by remaking or correcting the work.
Except where UAE law does not permit a limit, our total liability arising out of the engagement is capped at the total fees you paid us in the three (3) months before the event giving rise to the claim, and neither of us is liable to the other for indirect or consequential loss, including lost profits, lost revenue or lost advertising spend.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, and nothing relieves us of obligations imposed on suppliers by UAE law.
13 Complaints
If you are unhappy with anything we have delivered, contact us at contact@seengroup.co and we will acknowledge within two (2) business days and work with you to resolve it. This does not affect any statutory rights you have.
14 Governing law and disputes
These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any dispute that we cannot resolve between us will be subject to the exclusive jurisdiction of the courts of Dubai.
15 Changes to these terms
We may update these terms from time to time. The version in force is the one published here on the date you sign a service agreement, and changes we publish later do not alter an agreement already signed.
16 Contact
Seen Studio, a trading name of Seen Group L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates.
Email contact@seengroup.co
WhatsApp +971 50 660 0238